Matabane Mpako Silas

Professional Summary

Experienced in desktop support, network troubleshooting, Wi-Fi captive portals, server maintenance, and building custom systems for clients. A forward-thinking problem-solver who leverages AI-augmented workflows and prompt engineering to maximize productivity and deliver modern, scalable solutions.

Core Competencies

IT Support & Helpdesk, Network Troubleshooting, Microsoft 365 Administration, Wi-Fi Portals (HSNM), Server Maintenance.

Technical Focus

Full-Stack Development, Cloud Computing (Azure & AWS), AI-Integrated Workflows, System Integration & Automation, SQL Databases.

Career Snapshot

Technical Support & Solutions Architecture Intern at Konecta (2024 – Current)
IT Technician (Seasonal) at Mahlwalerwa (Pty) Ltd.
BSc Information Technology, North West University (2022).

Skills & Tooling

Programming & Web

Full-Stack Development

C# ASP.NET Core MVC React JS JavaScript Node.js AI & Prompt Engineering HTML CSS Bootstrap WordPress GitHub

Cloud & Databases

Infrastructure & Data

Azure AWS SQL Server MySQL PostgreSQL MongoDB SQLite Firebase

Networking & IT Support

Infrastructure Management

Wi-Fi Portals (HSNM) Routing & Switching Linux Networking Cisco Packet Tracer Microsoft 365 Linux (Kali & Ubuntu) UiPath Automation

Certifications

Professional Qualifications

AWS Cloud Practitioner Microsoft 365 Certified: Fundamentals Microsoft Azure Fundamentals Ethical Hacking Web Development Bootcamp ASP.NET MVC 5

Experience & Education

Technical Support & Solutions Architecture Intern

2024 - Current

Konecta

Providing comprehensive IT support and developing custom web solutions for business clients.

Performed IT onboarding, including creation of Microsoft accounts, email accounts, and assigning licences.
Resolved password resets, email issues, and Microsoft 365 user management tasks.
Installed, configured, and supported Wi-Fi captive portals for clients using HSNM and custom setups.
Designed and developed WordPress websites for business clients and provided maintenance support.
Designed, coded, and deployed custom web systems and dashboards based on client requirements.
Managed and monitored hosted servers with the CSP, resolving downtime incidents.

Microsoft 365 Wi-Fi Portals WordPress Server Management Network Troubleshooting

IT Technician (Seasonal)

Seasonal Contract

Mahlwalerwa (Pty) Ltd

Delivered on-site and remote technical support for hardware and network infrastructure.

Provided hardware support, including PC repairs, Windows installations, and troubleshooting.
Set up Office 365 environments, user accounts, and shared network configurations.
Installed and configured network printers and shared printing services.
Supported teams with LAN configuration and network troubleshooting.

Hardware Support Office 365 LAN Configuration Windows Installation